Being customer focused is a strength, but strengths can be overused. Sometimes in our quest to be of service we forget that saying Yes can actually be a disservice. If you feel you’re undervalued or being taken advantage of an endless stream of requests, try these...

Tim Toterhi, CHRO
(Toe-Ter-Rye)
Tim has over 20 years of management experience in the Americas, Europe, and Asia. He’s been quoted in publications such as Fast Company, Forbes, Fox Business News, and the HuffPost as well as profiled in the book, Magnificent Leadership.
How to Ace a Second Interview
While first interviews are often used to validate the experiences and skills listed on a resume, the second round is all about a deeper dive. Specifically, hiring managers want to learn more about “how you do what you do”. If you want to ace the second round, be sure...
Back-up Career Plans
In 1970 American folk musician, Stephen Stills advised listeners to “Love the one you’re with”. The zen-like concept centered around being present and appreciative of what you have instead of lamenting what you’ve lost. The sentiment was well received and rocketed...
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How to Nurture Your Network
Mark Twain once said, “If you’re looking for friends when you need them… it’s too late.” The lesson is clear. Relationships take effort at every stage, but meaningful connections are harder to create than maintain. Rather than watch them wilt, take time to nurture...
Breaking Bad News
No one wants to be the bearer of bad news. It’s awkward and risky. Just ask the proverbial messenger. But breaking bad news is an essential part of a manager’s role. Do it correctly and you’ll provide a service to both the employee and the organization. Performance...
How to Build Staff Confidence
Confident employees are more likely to contribute ideas, offer different perspectives, and respectfully challenge leadership. These high-performance behaviors not only add value to an organization’s offerings, but they can also reduce risk, enhance quality, and...
How to Focus Like an Executive
By the time you reach the C-Suite you know how to win. You’ve learned how to leverage your skills, hire around your weaknesses, and construct creative workarounds to complex problems that inhabit the messy middle. All of this takes focus and purposeful action. While...
Mistakes Managers Make When Reviewing Resumes
Most recruiters and hiring managers spend little more than thirty seconds scanning a resume before deciding whether to toss it or save it for further consideration. Poorly written resumes are of course doomed for the circular file as are ill-placed applicants. There’s...
How to Beat the Resume Bot
Crafting a resume always a challenge and it’s even more so when attempting to out think the Sky-net style gatekeepers that seem hell bent on screening out applicants. But before littering your document with a kaleidoscope of keywords in an effort to beat the bot,...