There are a variety of skills required to “make it” in today’s business world: financial, analytical, technological, and interpersonal communication skills. But none is more important than writing skills.

As an author, I’m biased. But the point stands. Effective written communication, especially in emails, is becoming a lost art. Mind the following tips to ensure your electronic correspondence doesn’t deteriorate into a kaleidoscope of emoticon-fueled nonsense.

1. Say Hello, or Hi, or something to acknowledge that you are addressing another human. Many times people will simply start with the person’s name or worse, no name at all. Launching directly into what you want without an introduction, diminished rapport. Avoid such literary savagery by beginning with a simple “Hi Bob.” It’s amazing how two letters can completely change the note’s tone.
2. Use the Subject Line Wisely: Let me know what you need by using a smart label such as Review requested, FYI only, or decision required. Respect my time, and I’ll lend you some of it. Pepper me with nonsense, and you’ll earn an auto-delete.
3. Provide a Timeline: If you are asking for an action, e.g., approve the announcement below, give me a realistic deadline, such as COB next Friday. And remember to build in some buffer time because what is urgent for you may not be important for me.
4. Use “Copy All” Sparingly. Copy higher-ups when praising others or if a specific action is needed. Otherwise, spare them the virtual clutter. If you have an issue with someone, avoid email arguments by going directly to them. Phone calls are a good option. Face-to-face is even better.
5. Be Brief, Correct, and Professional. And at all costs, resist the temptation to use emoticons.

Need a career coach? Contact me here and follow me on LinkedIn